Frequently Asked Questions

Got questions? We've got answers.

What is Targetive.io?

Targetive.io is a powerful email marketing platform designed to help businesses send, manage, and track email campaigns at scale. Our platform supports integration with Google, Microsoft, and custom email servers using IMAP/SMTP.

Who can use Targetive.io?

Anyone aged 18 or older can use our platform, as long as they agree to our Terms of Service. We serve customers globally, regardless of location or industry, as long as their usage complies with applicable laws.

Do I need technical knowledge to use the platform?

Not at all! Targetive.io is designed for both beginners and professionals. Our onboarding process and support documentation make it easy to get started quickly.

How does email sending work?

You can connect your existing email account (Gmail, Outlook, or a custom SMTP/IMAP server) and send emails using your own email identity. We authenticate your credentials securely using industry-standard OAuth or encrypted credentials.

Is my data secure?

Yes. We use encryption, secure data centers, and strict access controls to ensure your data is protected. We are also compliant with U.S. privacy laws, GDPR, and other international regulations.

Do you store my email content or contacts?

No. We only process what's necessary to perform our services. We do not permanently store the full content of your emails or your address book. You can revoke access at any time through your connected account settings.

What payment methods do you accept?

We accept major credit cards and other common payment methods via our secure payment provider. All billing is handled transparently with automated invoicing.

Do you offer a free trial?

Yes. We offer a free trial so you can test the platform before committing to a paid plan.

Can I cancel my subscription at any time?

Yes, you can cancel anytime from your account dashboard. Your subscription will remain active until the end of the current billing cycle.

Do you offer refunds?

We typically do not offer refunds except in rare cases involving technical issues that we are unable to resolve. If you believe you qualify, contact us within 14 days of your purchase at [email protected].

Where is your company based?

Targetive LLC is a company registered in the state of Wyoming, United States. We serve customers globally and operate in compliance with international laws.

How do I delete my account or data?

You can request account deletion or data removal by contacting [email protected]. We will process your request in accordance with applicable data protection laws.

Do you comply with GDPR and international laws?

Yes. We comply with the General Data Protection Regulation (GDPR), U.S. data privacy laws, and other international standards for data protection and user rights.

Can I use Targetive.io to send cold emails?

Yes, but only if your campaigns comply with local laws such as CAN-SPAM (USA), GDPR (EU), or CASL (Canada). You are responsible for ensuring your usage is legal and ethical.

How do I get support?

You can reach us anytime via email at [email protected]. We typically respond within 24 hours on business days.

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