Frequently Asked Questions
Got questions? We've got answers.
Can I use Targetive to send emails to new contacts?
Yes, Targetive supports business-to-business outreach, including reaching out to potential customers you haven’t contacted before. You are responsible for ensuring your email campaigns comply with all applicable laws and regulations, such as CAN-SPAM (USA), GDPR (EU), CASL (Canada), and any other local laws. Your emails must be lawful, ethical, and include clear opt-out options.
What are my responsibilities when sending emails with Targetive?
You are fully responsible for the content and legality of all emails sent through your account. This includes adhering to anti-spam laws, providing accurate sender information, promptly honoring opt-out requests, and avoiding deceptive, misleading, or abusive messages.
What happens if my account violates anti-spam laws?
Violations of Targetive’s Acceptable Use Policy or applicable laws may result in account suspension or termination to protect the platform and other users.
How can I ensure my campaigns comply with regulations?
Always include a clear unsubscribe or opt-out link in your emails. Keep your sender information accurate, and familiarize yourself with laws that apply to your recipients. When in doubt, seek legal advice.
How many email accounts can I connect to Targetive?
You can connect unlimited Gmail, Outlook inboxes to manage your campaigns efficiently.
Does Targetive provide email validation?
Yes, built-in email validation helps reduce bounce rates by verifying email addresses before sending.
Can I track campaign performance?
Absolutely. Targetive tracks opens, clicks, replies, and bounce metrics to help you optimize your outreach.
Is there a way to schedule email sending?
Yes, you can schedule your campaigns with throttling controls to manage sending pace and avoid deliverability issues.
Do you offer a free trial?
Yes, we offer a free trial period so you can experience Targetive’s features before committing.
What payment methods do you accept?
We currently support payments via Stripe, PayPal, and other popular processors.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. The cancellation will be effective at the end of your current billing cycle.
How can I get support?
We offer 24/7 email support. Just reach out to [email protected] and we’ll assist you promptly.
How do I reset my password?
On the login page, click “Forgot Password” and follow the instructions to reset your password securely.
Can I manage team members in my account?
Yes, Targetive offers team and client management dashboards for collaborative campaign control.
How does Targetive protect my data?
We implement industry-standard security measures including encryption and access controls to safeguard your personal and campaign data.
Will my data be shared with third parties?
We only share your data with trusted service providers as necessary to deliver our services, and never sell or rent your personal information.
Where is my data stored?
Your data is stored securely on servers located in compliance with US and international data protection regulations.
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